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Consumer Products

Five Key Issues Worthy Of Board and CEO Attention In Consumer Packaged Goods

 



1. CEO Succession

Chief executive officer (CEO) turnover among consumer packaged goods (CPG) companies in 2013 was the highest it has been in the last decade and higher than the global cross-industry average. The recent exit of the CEO at Coty and at Luxottica as well as challenges with CEO succession and the return of A.G. Lafley at Procter & Gamble (P&G) highlight the need for a clear CEO succession plan to mitigate the risk of unplanned, or even planned, CEO departures.



 

KEY TAKEAWAYS

  • Elevate CEO succession on the board’s agenda: There are a number of forces that can keep succession planning from getting the attention it should get; given the greater scrutiny and heightened requirements of regulatory bodies, boards must critically evaluate their current succession plan.
     
  • Formulate a written succession plan: This plan should include the skills, competencies and experiences required for the next CEO, as well as assessments of, and development plans for, internal candidates. Furthermore, companies need to establish an emergency succession plan to account for unplanned events.
     
  • Conduct regular in-depth reviews: The entire board should assess the succession plan twice a year to determine whether any changes are necessary.
     
  • Maintain a strong talent pipeline: Ensure that senior executive development is aligned with the strategic needs of the company. For instance, with the rising importance of digital and emerging markets, CPG companies are increasingly focusing on creating a talent pipeline within these areas.
 


 

2. Digital Disruption

The digital imperative is transforming the speed and shape of CPG companies as they integrate digital marketing and e-commerce, including direct-to-consumer, into their DNA. While digital disruption is recognized, people and skills are far behind.



 

KEY TAKEAWAYS

  • Make digital a clear priority: It no longer is sufficient for CEOs to simply be supportive of digital initiatives. The digital strategy must come from the board and the CEO. In many organizations, responsibility still rests with Marketing. Digital must be seen as an organizational imperative, not a marketing function.
     
  • Align digital transformation with company strategy: CEOs need to work together with digital and business leaders to create a connective structure that places digital at the core of the company, enabling them to adapt quickly to changes. Companies also need to remove the processes, systems and silos that stand in the way of an agile corporate structure.
     
  • Ensure that the right digital talent is in place: It is important to hire the right digital leaders and talent. Know that emphasis on retention and succession planning is critical to retaining that talent. Due to the shortage of digital talent, look internally for competencies such as intelligence, agility and influencing skills rather than digital experience in potential digital leaders.
     
  • Understand that future leaders may come from digital: Digital leaders currently are called upon to lead by inspiring and rallying organizations around common goals. The competencies required—courage and willingness to take risks, talent development and management, change management and influencing—all translate into CEO competencies as well.
 


 

3. Growth Amidst Rising Costs and Sluggish Categories

Economic headwinds in major emerging and developed markets require CPG companies to work harder for profitable growth. Falling short on expectations, CPG companies are focusing on product innovation, geographic expansion, corporate restructuring, mergers and acquisitions (M&A) and alliances to deliver results.



 

KEY TAKEAWAYS

  • Structure for Success:Refocus businesses on the most profitable categories by:>
    • Divestment of non-core business units; e.g., P&G is eliminating 100 struggling brands to focus on 70-80 core brands, and Unilever is divesting several of its food businesses.
    • M&A to access new categories/brands and achieve synergies; e.g., Suntory has acquired Beam, and Yildiz Holding has acquired United Biscuits.
    • Corporate restructuring; e.g., Mondelez has initiated a $3.5 billion restructuring program to generate savings of $1.5 billion by 2018.

     
  • Develop a compelling value proposition for the consumer: Ensure that the marketing and sales functions are insight and data driven to identify and address the needs of consumers.
     
  • Create a lean operating model: Decide the right mix of global vs. local brands in core categories, whether to divide business units by category or by geography, whether corporate roles should be strategic or operationally focused, how infrastructure should be shared and which capabilities can be developed internally vs. need to be acquired.
     
  • Make senior leadership accountable for growth: Foster enterprise-wide innovation-led growth—Colgate- Palmolive, General Mills, Hershey, Kellogg’s, Mondelez and Newell Rubbermaid are just some of the CPG companies that recently have appointed a chief growth officer.
 


 

4. Increasingly Powerful Retailers:

Due to the rise of private labels, channel blur and industry consolidation, CPG companies are seeing retailers increasingly turning into competitors. Manufacturers need to deliver improved products and valueadded category insights to retailers that now demand innovation and creative ideas across merchandising, promotions, shopper marketing and supply chain in support of the consumer goods they carry.



 

KEY TAKEAWAYS

  • Elevate retail collaboration to the board and CEO agenda: Strategic priorities must include joint business planning with the company’s biggest retail partners.
     
  • Make top management accountable for collaboration with retailers: A pioneer in this area, Procter & Gamble set up a team to get closer to its largest customer, Walmart. This team addresses product development, supply chain, marketing and sales issues to ensure that P&G’s entire organization is aligned to Walmart’s needs and has grown P&G’s Walmart business from $400 million to more than $10 billion.
     
  • Rethink in-store shopper engagement: Controlling the in-store experience is critical for brand growth, and brands need to understand the elements that impact a shopper’s decision journey using predictive analytics and retailer intelligence.
     
  • Engage directly with customers: The brand strategy must consider how multiple channels and platforms can enhance each brand’s reach, relevance and influence on consumers.
     
  • Leverage data to create actionable insights: It is important to invest in talent and capabilities that mine data across platforms and gather insights that inform business, product, media and customer strategy
 


 

5. Making Sense of Emerging Markets

Emerging markets are seeing a rise in consumer spending, an increase in modern trade penetration, and a boom in mobile and e-commerce. Yet global CPG companies are struggling in this arena and are hoping that sales from developed markets will offset sluggish growth in emerging markets.



 

KEY TAKEAWAYS

  • Give emerging markets a seat at the table: Ensure that emerging markets have a share of voice with regard to decision making, resource allocation, corporate strategy, product development and go-to-market strategy. Make sure that the job scopes and reporting lines of emerging markets leaders allow for fair access to talent and resources.
     
  • Develop a C-suite that understands and reflects the company’s focus on emerging markets: Keep in mind that on-the-ground experience in emerging markets is increasingly a stepping stone into C-suite and other leadership roles within global CPG companies—some examples are Diageo’s Ivan Menezes, Samsonite’s Ramesh Tainwala and Unilever’s Harish Manwani
     
  • Understand that future leaders may come from emerging markets: Develop capabilities to attract, develop and retain talent in emerging markets:
    • Provide a compelling career for increasingly mobile executives: Increase exposure to different geographies and functions, offer mentoring and coaching, and provide access to top management.
       
    • Understand that employer branding is critical: Ensure that business and human resources policies are flexible enough to address local needs.
       
    • Make development of local talent a key performance indicator for local business heads, not just Human Resources: Track high-potential talent in emerging markets and treat the retention and development of this talent as a strategic priority.



 

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Five Key Issues Worthy Of Board and CEO Attention In Consumer Packaged Goods